With the publication of Conducting a Successful Capital Campaign, Kent E. Dove introduced the definitive guide to every aspect of a capital campaign. Drawing on the same fundamental principles that form the core of any successful development program, Dove now applies his proven techniques to the full spectrum of fundraising. Conducting a Successful Development Services Program-the fourth volume of the comprehensive Dove on Fundraising Series handbooks-offers the most complete guidance on creating, implementing, and sustaining a fundraising program that is fully supported by a professional development services program.

Nonprofits' behind-the-scenes fundraising functions-information systems, development technologies, research, managing prospects, and stewardship-not only support their organizations' overall development efforts but also are key to their long-term success. Conducting a Successful Development Services Program, a first-of-its-kind resource, draws together in one book a tremendous body of knowledge of these functions to planning and managing an innovative and effective development services program. Using Conducting a Successful Development Services Program as a guide, nonprofits will be able take a holistic approach to the process of identifying, researching, and managing prospects; creating, storing, and using data and information; and, properly administering gifts and showing appreciation to donors. Conducting a Successful Development Services Program also includes an extensive resource section filled with a wealth of examples from real-life organizations.

"This is a must-have book for every nonprofit organization in America. For the first time, small- and mid-sized nonprofits as well as the larger ones have an all-in-one resource that will enable them to handle donors and gifts in ways that ensure both donor satisfaction and the growing body of rules and regulations that govern all nonprofits."
- M. Scott Mitte, executive director, The Roy F. and Joann Cole Mittee Foundation